Every person on Komüte deserves to feel safe and welcome, regardless of background, identity, or beliefs.

Safety is non-negotiable. These rules protect everyone in the vehicle.

For drivers

• Hold a valid licence and insurance for every trip you post.
• Keep your vehicle roadworthy — tyres, brakes, lights, seatbelts.
• Never drive under the influence of alcohol or any impairing substance.
• Obey all traffic laws and posted speed limits.
• Avoid using your phone while driving — pull over if you need to.

For passengers

• Wear your seatbelt at all times.
• Don’t distract the driver or interfere with the vehicle.
• Never bring weapons, illegal substances, or hazardous items.
• Speak up calmly if you ever feel unsafe — and end the trip if needed.

Trust on Komüte depends on people being who they say they are.

• Use your real name, a clear photo, and accurate personal details.
• Drivers must complete identity verification with genuine, unedited documents.
• List accurate vehicle information — make, model, colour, and plate.
• Post truthful trip details: real routes, times, seats, and starting prices.
• Never create multiple or fake accounts, or impersonate another person.

A carpool only works when everyone keeps their word.

• Be on time at the agreed pickup point — for both pickup and departure.
• Keep the in-app chat updated if plans change or you’re running late.
• Cancel as early as possible if you genuinely cannot make a trip.
• Avoid repeated last-minute cancellations — they affect your rating.
• Honour the price you agreed on. Renegotiating at pickup is not okay.

Komüte is free to use. It’s about sharing the cost of a trip, not making a profit from passengers.

• Any contribution should reflect a fair share of fuel and trip costs — never a commercial fare.
• Agree the amount openly and respectfully through the in-app chat, before the trip.
• Payment is arranged directly between driver and passenger — Komüte never charges fees or takes a cut.
• Don’t use Komüte to run a commercial taxi or ride-hailing service.

The following behaviour can lead to immediate suspension or a permanent ban:

After every trip, drivers and passengers rate one another. Honest feedback keeps the community accountable.

• Rate based on your genuine experience of the trip.
• Keep written reviews factual, fair, and free of personal attacks.
• Never post private information about another user in a review.
• Don’t trade, inflate, or threaten to lower ratings to pressure someone.

When a guideline is broken, we respond in proportion to what happened. Serious safety violations skip straight to removal.

In an emergency, always contact local emergency services first — 911 in the United States and Canada, or 112 in Europe. In-app reporting is not monitored in real time and is not a substitute for emergency services.

• Report non-emergency safety concerns to us through the app or our contact page so we can review the account involved.
• We cooperate with law enforcement and may disclose relevant account information in response to valid legal process, or where we believe in good faith it is necessary to prevent serious harm, as described in our Privacy Policy.
• Serious incidents — violence, threats, fraud, or impaired driving — may be reported by us to the appropriate authorities.

• These guidelines are part of, and should be read together with, our Terms & Conditions and Privacy Policy. If there is a conflict, the Terms & Conditions govern.
• Komüte is a free platform that connects independent drivers and passengers. Every trip is a private arrangement between the users involved. These guidelines, verification, and ratings do not guarantee the identity, conduct, or driving of any user, and following them does not create any warranty or assurance of safety by Komüte.
• We do not pre-screen users beyond the verification described in our Terms, do not inspect vehicles, and are under no obligation to monitor trips, chats, or content — though we may review reported content and take enforcement action at our discretion.
• Enforcement decisions (warnings, suspensions, removals) are made at our reasonable discretion. Where practical we will explain the decision, and you may ask for a review by contacting support. Nothing in these guidelines limits our right to suspend or remove an account under the Terms & Conditions or applicable law.
• Users remain solely responsible for complying with all laws that apply to them — including traffic, insurance, and tax laws relating to cost-sharing in their jurisdiction.